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Shipping information

Delivery and shipping costs

Here you will find all information and prices regarding our shipping, as well as an overview of the countries we deliver to.

Important shipping information

The shipping cost calculation is only available if you have something in your shopping cart.

Domestic shipping costs

Delivery is free of charge for orders over €60.00.

The following shipping costs apply within Germany:

– Up to 20.00 € value of goods: 6.90 € shipping
– Up to 59.99 € value of goods: 7.90 € shipping

Shipping costs Europe

Please see our shipping information page for shipping prices for EU countries.

We ship via DHL, DPD and Hermes

Delivery within Germany takes 1–3 business days, international deliveries within 2–8 business days. No deliveries on Sundays or public holidays. Shipping information will be sent via email. Order status and package tracking can be viewed in the customer account.

The package can be delivered to a Packstation. The Packstation can be specified as a different delivery address. Link to find the Packstation: Packstation finder . The package can be picked up within 9 days. The customer card and pickup code are required for this.

If the delivery attempt is unsuccessful, a notification card will be left. The parcel can be picked up from the post office or DHL Parcelshop within 7 days. Find the nearest branch/DHL Parcelshop: Post office/DHL Parcelshop . The parcel can also be delivered directly to a DHL branch.

If there are any problems with shipping, you can contact us by email at info@fair-smoke.com .           

Delivery within Germany takes 1–3 business days, international deliveries within 2–8 business days. No deliveries on Sundays or public holidays. Shipping information will be sent via email. Order status and package tracking can be viewed in the customer account.

If delivery is unsuccessful, a notification card will be left. The parcel can be picked up from a DPD parcel shop within 7 days. Find the nearest DPD parcel shop: DPD parcel shop .

If there are any problems with shipping, you can contact us by email at info@fair-smoke.com . 

Delivery within Germany takes 1–3 business days, international deliveries within 2–8 business days. No deliveries on Sundays or public holidays. Shipping information will be sent via email. Order status and package tracking can be viewed in the customer account.

If delivery is unsuccessful, a notification card will be left. The parcel can be picked up from a Hermes parcel shop within 10 days. Find the nearest Hermes parcel shop: Hermes parcel shop .

If there are any problems with shipping, you can contact us by email at info@fair-smoke.com .

Shipping information

Fast and reliable – this is how your order arrives to you

We want you to receive your order as quickly as possible. That's why we place great importance on prompt and smooth shipping.

When will it be shipped?

Usually, shipping takes place on the next working day after receipt of payment.

This means: If you order and pay today, we will in most cases forward your package to our shipping service provider the following business day.

A notice:

In individual cases, shipping times may vary for certain products!
Please always note the respective shipping time for each item; there you will find precise information about the delivery time.

Shipping service provider & shipment tracking

We ship with reliable partners such as DHL, Hermes or other renowned providers – depending on the product type, size and destination region.

As soon as your order is on its way, you will receive a tracking number via email, which you can use to easily track the status of your delivery at any time.